April 15, 2020
We have made the very difficult decision to cancel our 2020 summer operations in Alaska. For the health and protection of our team members and guests, we feel this is the best choice to get through the current health pandemic in the safest and most responsible way. We share in your disappointment to have to cancel your upcoming travel plans.
For guests with current 2020 rail and tour bookings, we ask for your patience as we work through the cancellation process. Our hope is that you would like to travel with us in 2021; we will have this product available over the coming weeks. Our customer service team will soon begin contacting booked guests or their travel agents to offer alternate travel options in 2021 which will include an additional 10% savings. However, if you do wish to cancel, we will offer a 100% refund.
Additionally, our Alaska lodges at Denali, Mt. McKinley, Copper River, Kenai and Fairbanks will be closed for the 2020 summer season. All hotel-only bookings will be cancelled and issued a full refund. You will be contacted to confirm your cancellation. There is no need to call to initiate the cancellation.
Again, thank you for your patience during this time. Given the volume of refund requests and the care being dedicated to ensure each request is processed accurately and in a coordinated manner, please allow up to 75 days for refunds to be processed. All refunds will be processed in due course, but delays should be anticipated. Please allow sufficient time for us to manage this process and know we are doing everything in our power to expedite where possible.