Rail Tour Package Terms and Conditions
Our tour prices include the following: Transportation and transfers, as indicated in your itinerary; Hotel accommodations (prices based on double occupancy); Sightseeing, as indicated in your itinerary; Baggage handling at hotels. Our tour prices do not include: Taxes, fees and charges imposed by governmental or quasi-governmental authorities relating to any aspect of your tour (“Taxes”); Gratuities for driver/guides, hotel personnel, or other persons rendering a purely personal service; Air transportation, unless included in your itinerary; Meals are not provided, except where specifically indicated in the itinerary.
Full payment is due at time of booking. Payment by VISA, MasterCard, American Express and Discover Card is accepted. For bookings made through our call center we will also accept agency checks. For faster processing, the travel agent should include a customer number on the agency check. Travel agents please note that MCOs will not be accepted.
PUBLIC HEALTH AND COVID-19 PRACTICES AND PROCEDURES
Details can be found here
Please note that some services and/or certain portions of the tours (such as air travel, taxis, shore excursions, hotels, boats, other vessels, meals and medical care providers) are provided by independent contractors that are persons or companies other than Princess Lodges. Princess Lodges assumes no responsibility with respect to the goods or services of these independent contractors (including for delay, injury, death or damage to property) even though it may collect monies or make arrangements on your behalf.
A full refund will be made for cancellations received by Princess Lodges at least 46 days prior to the date on which you are to commence travel (by air, rail, sea or otherwise). Passengers, who cancel after that date for any reason, including medical or family reasons, are subject to the following cancellation fees: 45-31 days before commencing travel – 50% of gross fare; 30 days or less before commencing travel – 100% of gross fare. Fees incurred as a result of cancellation cannot be applied to future bookings. Travel agents may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and passengers. Given that the resale of canceled space on a tour will likely result in a lost opportunity to sell space on other tours, these fees are due regardless of resale. Travel documents are non-transferable. Name changes and departure date changes on any portion of your booking are considered reservation cancellations and are subject to cancellation fees.
CHANGES IN TOUR CONTENT
Princess Lodges reserves the right to alter tours and, if necessary, substitute a tour component of comparable value (including hotels and rail service).
INCREASE IN FARES OR TAXES
If cost factors dictate the need for fare increases, Princess Lodges may do so at any time prior to departure. You have the option to cancel your tour, without paying cancellation fees, if you do not accept a fare increase. However, this right to cancel without paying cancellation fees does not apply to an increase in Taxes that becomes necessary due to actual Taxes exceeding the estimates used by Princess Lodges in computing the amount quoted for your tour. We reserve the right to pass through to you any extra Taxes.
Princess Lodges reserves the right to cancel all or part of a tour in its reasonable discretion including in response to insufficient sales. If Princess Lodges cancels the entire tour, you will receive a full refund of amounts paid to Princess Lodges. If Princess Lodges cancels a portion of the tour due to weather or other reasons beyond the control of Princess Lodges, or if you decide for any reason whatsoever to not participate in all or part of the tour, Princess Lodges will not be required to make any refunds. For other partial cancellations by Princess Lodges, you will receive a refund for the value of the cancelled portion, with value to be determined by Princess Lodges in a fair and equitable manner. If, due to weather or other unforeseen reasons, flights are adversely impacted or you are required to spend an additional night in a location, hotel and meal costs and other incidental expenses are your responsibility. If you used a travel agency to make your booking, all refunds will be made to your travel agent in the amount actually received by Princess Lodges less any applicable cancellation fees and charges. You are responsible for obtaining from your travel agency monies either retained by the agency or received by the agency from Princess Lodges
Princess Lodges will carry as baggage on your tour only your personal items and clothing for your comfort and convenience while on your tour. Your personal items and clothing need to be placed in securely constructed and locked luggage that is designed for travel. You are limited to two pieces of luggage per person which must be able to fit in the baggage compartments of Princess Lodges motor coaches, plus one overnight or carry-on bag which must remain in your custody at all times. Princess Lodges will not assume any liability for any loss of or damage to carry on baggage left unattended on a motor coach, on other modes of transportation, or in hotels. Certain hotels may provide safe-deposit boxes or room safes. Your use of such safe-deposit boxes or similar facilities will not increase Princess Lodges liability as described herein. Princess Lodges is not responsible for any loss, delay or damage that occurs before baggage is in Princess Lodges actual custody or after baggage leaves our custody at the end of your tour. In particular, please note that we assume no responsibility for loss, damage or delay while baggage is in the custody of an airline. In no event shall Princess Lodges be liable for normal wear or tear of your property or baggage. Princess Lodges also does not assume any responsibility for loss of or damage to: perishable items; medicine; liquor; cash, credit or debit cards; jewelry, gold, silver or similar valuables; securities, financial instruments, records or other business documents; computers; cellular telephones; cameras; hearing aids; electric wheelchairs; scooters; video or electronic equipment; works of art; binoculars; recreational equipment; dental hardware; cosmetics; electric hair appliances; liquids; luggage locks; eyewear (including eyeglasses, sunglasses and contact lenses); medical equipment; cigarettes or other tobacco products; electronic nicotine delivery systems; film; videotape; computer disks; audio disks; tapes or CD’s. During your travel, the above listed items and other valuables must be placed in a bag you carry with you or shipped to your destination by other means. Princess Lodges liability for loss or damage to baggage or other personal property is limited to U.S. $250 per guest.
GUESTS WITH DISABILITIES
Princess Lodges does not discriminate against persons on the basis of disability. We seek, to the extent feasible, to accommodate the needs of persons with disabilities. Service animals are permitted if we are notified at the time of booking that you will bring a service animal. Certain facilities and services that are part of a tour may not be fully accessible or usable by persons with disabilities. While Princess Lodges endeavors to contract with companies which provide accessible services and facilities, we cannot guarantee. In limited situations where an individual with a disability would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we may find it necessary to ask the individual to make alternative travel arrangements. We must be notified of any special medical, physical or other requirements of guests at the time of booking. Please contact our Access Office via email at [email protected] or via fax at 661-284-4408.
Medical services may be limited given the remote areas in which some tours operate. If you have a condition that requires that you use a special medical apparatus or need special assistance during your tour, we must be made aware of that at time of booking in order to determine whether we can accommodate your needs. If you are using prescription drugs, please bring an adequate supply with you and keep them in your carry-on luggage.
Animals or pets are not allowed on tours with the exception of qualified service animals for guests with disabilities.