Rail Tour Package Terms and Conditions
DEPOSIT & FINAL PAYMENT
For bookings made on the website, full payment will be due at time of booking. For booking made through our call center a deposit of US $250 per person, or 100% of the gross tour price if the gross tour price is less than US $250 per person, is due within 5 days of booking in order to hold your reservation. Final payment is due no later than 45 days prior to departure. For all bookings payment by VISA, MasterCard, American Express, Discover Card is accepted. For bookings made through our call center we will also accept agency checks. For faster processing, the travel agent should include a customer number on the agency check. Travel agents please note that MCOs will not be accepted.
*Direct Booking from Australia and New Zealand – Payment Methods
Princess Lodges cannot accept credit card payments directly from guests who reside in Australia or New Zealand. Please follow the directions below on how to pay for your vacation to Alaska.
Cash in Bank Information
A guest can do an internet transfer of funds from their account to our account via the internet. Payment then appears on our account statement usually the next working day but can take up to 72 hours. The passenger must put their booking number as the reference on their payment. Once payment is made, passengers should email the customer payments team (CAUpayments@princesscruises.com) to advise us of the payment. Account details are as follows.
Australian Bank Account Details are:
Account Name: Carnival PLC
ANZ Bank: Corner York & Market streets Sydney
BSB Number: 012 172
Account Number: 837204961
New Zealand Bank Account Details are:
Account Name: Carnival PLC
BNZ Bank: Bank of New Zealand
BSB Number: 020124
Account Number: 012837200
A full refund will be made for cancellations received by Princess Lodges at least 46 days prior to the date on which you are to commence travel (by air, rail, sea or otherwise). Passengers, who cancel after that date for any reason, including medical or family reasons, are subject to the following cancellation fees: 45-31 days before commencing travel – 50% of gross fare; 30 days or less before commencing travel – 100% of gross fare. Fees incurred as a result of cancellation cannot be applied to future bookings. Travel agents may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and passengers. Given that the resale of canceled space on a tour will likely result in a lost opportunity to sell space on other tours, these fees are due regardless of resale. Travel documents are non-transferable. Name changes and departure date changes on any portion of your booking are considered reservation cancellations and are subject to cancellation fees.
Passengers are limited to two pieces of checked baggage, and one overnight bag which the owner will care for at all times. Up to two bags per guest – not to exceed 50 pounds per bag – may be checked with the Alaska Railroad without charge. As storage space on the train is limited, you will want to ensure that your hand-carried bag is no larger than a standard tote. Each guest may also bring one carry-on, not to exceed 15″ by 14″ by 6″, which will be stored under your seat on the viewing level. Although we take every means to protect your baggage, we cannot accept responsibility for loss of or damage to your baggage or belongings.
TERMS AND CONDITIONS
Rates are per person in U.S. funds, based on double occupancy. Single, triple, and quad rates are available upon request. Hotel taxes are additional. Transfers between the rail station and Denali Princess Wilderness Lodge or Mt. McKinley Princess Wilderness Lodge are included for all packages. While Princess will carry out all the offered packages, Princess acts only as an agent for non owned transportation companies and Princess is in no way considered the operator of these companies.
Princess reserves the right to cancel or alter, for any reason, any Itinerary as conditions, in our sole opinion, may require. Schedules are subject to change without prior notice. Accordingly, please do not make any important arrangements based on the proposed schedule of the Princess Rail Tours, which may change without liability to Princess. Rail travel will occur onboard Princess railcars or similar luxury railcars. Princess reserves the right to substitute hotels of similar type.
Fares and packages are exclusive of food and beverages (unless indicated in itinerary) which are for sale on board. Food and beverage may not be brought aboard the Princess railcars.